Warranty Policy
We stand by the quality of our products and are committed to providing reliable and efficient customer support. Please review our warranty policy carefully.
Warranty Coverage
Our products are covered by a limited warranty for a period of [specific time, e.g., 1 year] from the date of purchase. This warranty covers defects in material and workmanship under normal use and conditions.
What Is Covered:
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Manufacturing defects
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Product failures under normal use
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What Is Not Covered:
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Damage due to misuse, abuse, or improper installation
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Wear and tear from normal use
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Modifications, alterations, or repairs not authorized by us
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Damage due to accidents or environmental factors
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Replacement Process
To request a replacement under this warranty, please provide the following:
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Order Number: This helps us verify your purchase and process your request efficiently.
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Product Photos and Video: Clear images and a short video showing the issue help us assess the problem accurately.
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Nameplate: A close-up photo of the product’s nameplate, located on the back or underside of the product, including the serial number and model information.
How to Submit a Claim
Please email the required information to our customer service team at sales@adiding.com. We will review your claim and respond within 3 business days with the next steps.
Important Notes
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Claims without all required information may be delayed or denied.
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Approved claims will receive a replacement product; repairs are not available under this warranty.
Thank you for choosing our products, and please don’t hesitate to reach out with any questions regarding your warranty.
